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  • How do I book my child in to the setting?
    Click here for our book a show round. If you would like to give us a call on 07931980303 or email us on and we can arrange a suitable time for you to come and visit the setting.
  • When Is Early Nuture Open?
    We are open Monday to Friday from 8:00 a.m. to 6:00 p.m. each day. We operate 50 weeks per year with the exception of bank holidays, we close for two weeks in the 6 weeks holidays and one week over Christmas. Our standard sessions are: 8am – 1pm, 9.30am – 2.30pm, 1pm – 6pm, 8am – 6pm However we do offer early drop off at 7:30am and late collection at 6:30pm at an additional cost.
  • What happens if I am delayed collecting my child?
    Sometimes parents are unavoidably delayed. Please let us know as soon as possible to avoid unnecessary concerns. Arrangements will be made to look after your child until you arrive. In the event that you are more than 5 minutes late, we will have to make an additional charge of £5 every 5minutes to cover staff costs.
  • What activities will my child do at Early Nurture?
    Children are offered a mixture of different activities throughout the day, which will include creative play, activities to help with numeracy and literacy, construction and problem-solving, story time, dance and movement, rest and relaxation. There is also plenty of opportunity for free play to allow children to be inventive and use their imaginations. The after school children are offered a variety of crafts, cooking/baking and science experiments also help with homework when requested.
  • Will my child sleep during the day?
    All children vary in their need for rest or sleep. We will speak with you about whether your child should be encouraged to sleep or not, and if so, when and for how long. Lunch is followed by quiet time in the setting. During this time, your child may have a sleep or rest, or instead engage in quiet activities in a small group.
  • How will I be informed of my child’s progress and development?
    The practitioner will carry out observations on children to ensure each child is making progress and also to identify any area of need. We are required to provide ongoing feedback at the age between 3months to 5 years old, providing a progress developmental check (tracking). Parents are invited to regular “Working in Partnership“ meetings to discuss your child’s development at which you will be asked to contribute your thoughts, ideas and needs. These will be agreed with your child’s Key Person who can then put them into practice. These meetings will be initiated twice a year, but you’ll get regular updates on your child’s progress or for more developmental matters like potty training, weaning, teething, supporting behaviour, etc. You may also request meetings at any time. We always strive to ensure your child experiences consistency at Early Nurture and your contribution is vital towards achieving this. Therefore we record all our meetings in your child’s learning journey, creating memories for you to look back on in years to come.
  • How do you manage children’s behaviour?
    We follow our behaviour policy by focusing on positive strategies; it encourages caring attitudes for everybody towards each other and our environment. We hope that children will learn through the example we set. Methods are used such as distraction, visual aids and verbal reminders of positive behaviour in order to support their personal, social and emotional development. Praise is the best motivator. Children will grow in confidence if given praise as a reward.
  • What happens when my child starts Early Nurture?
    We want to find out as much as possible about your child and their routine and we’ll ask you to fill out a form, called ‘All About Me’, that will give us lots of information about their home life, routine and what they do and don’t like. We’ll ask about things like allergies, when they sleep and what their development is like if they are a baby and what kind of things they love to do. We’ll also ask if there are any activities or celebrations that you would not want your child to do whilst at the setting such as Halloween or Christmas etc. To ensure your child is happy when they start at Early Nurture you’ll be asked to bring your child to the setting for some settling in sessions. This usually consists of three lots of 1 hour sessions prior to your child starting with us. We do encourage you to leave your child with us on the second day and third day rather than staying at the setting to allow your child to become accustomed to this. We are very happy to call you to let you know how they are getting on if you are worried. When you come to collect your child we will let you know how they got on and we will also go through the information you have provided to us about your child to ensure we are fully up to speed with your child’s routine, likes/dislikes and any allergies or dietary requirements.
  • Will my child be required to bring anything with them when starting childcare?
    Yes – generally parents send their child to the setting with a bag each day with the relevant items listed below. However, we can store nappies, wet wipes, nappy cream and a spare change of clothes in their individual box or bag at Early Nurture. Please consider weather conditions when providing your child with clothes for the day to ensure your child can join in with outside play even in the winter months. In hot weather children will need a suitable sun hat and we ensure children are protected with sun cream.
  • Do I have to proivde nappies?
    Yes please. We are happy to use both disposable and cotton nappies. If you use cotton nappies we ask that parents provide enough clean nappies daily in a small bag. The nappies will not be washed and returned home at the end of each day with your child. Nappies, wet wipes, nappy cream and a spare change of clothes can be stored at the setting in their individual box or bag.
  • What will my child be given to eat and drink?
    We ensure we offer the children a varied and healthy diet made from fresh produce. We do not provide juice in the setting only Milk and water.
  • Do I still need to pay fees when my child is sick or on holiday?
    Yes, you still need to pay fees as normal if your child is sick or on holiday. We offer term time contacts if needed.
  • What if my child is ill and cannot attend?
    If your child has a case of sickness or diarrhoea they must not attend until 48hrs after the last symptom has occurred. In the interest of the other children, it is important that your child is well before returning them. If your child is prescribed a course of antibiotics we ask that your child stay at home for the first day of the course in case of any allergic reaction from the medication.
  • Do you offer a discount to parents placing more than one child?
    Yes, we offer a 10% discount on fees for the oldest child attending.
  • Can I book extra sessions?
    We are very happy to accommodate a request for extra sessions if we have the places available and are within our ratios. Please speak to a member of staff for availability.
  • My child is 3 years old – how do I get the funding from the government?
    All three and four year olds are entitled to 15 hours, of free childcare education in the term following their 3rd birthday, for 38 weeks of the year. This applies until they reach compulsory school age (the term following their fifth birthday). We will apply for your funding from the local authority for the term after your child reaches three years old and the funding will be deducted from your fees.
  • What notice period do I have to give you to cancel or permanently reduce my child’s attendance?
    We require ONE months notice of such changes. Failure to provide such notice will result in you being billed for the booking even though your child does not attend.
  • How do you communicate with parents?
    As well as daily contact between staff and parents we also send out a WhatsApp messages throughout the day and photos. We also hold parents evening, usually twice a year. Parents can also book an appointment to speak to a member of staff, or the manager, at any time.
  • What is a key person?
    Every child attending Early Nurture is assigned a key person. The role of a key person is to assist in the learning of each child to help them reach their full potential and works closely with the child and their parents/guardians. Your child’s key person is responsible for compiling your child's Learning folder. It contains a collection of written and photographic evidence relating to your child's development and progress whilst they are at Early Nurture. If you need to discuss anything about your child's development, please speak to their key person who will be happy to advise you.
  • Where will I find essential information about policies?
    On your child’s first settling in day you’ll be asked to read through the policies and sign an agreement to the policies. Full copies of all our policies and procedures are available on request at any time. Simply ask the manager.
  • If I have a complaint, what should I do?"
    We always want to hear if you or your child are unhappy with any aspect of the setting. Please raise any concerns you have initially with the manager who will endeavour to resolve your complaint to your satisfaction if possible. Should you still be unhappy, you can take your complaint further by contacting OFSTED directly.
  • What happens if my child has an accident?
    We will always include staff with a Paediatric First Aid certificate and up to date training. A First Aid box is kept in the setting and we need your consent for staff to apply simple first aid (e.g. cold compress, plaster). If your child has an accident in the setting, details will be recorded in the accident book, you will be contacted by a phone call or message and when you collect your child, you will be asked to sign it once you arrive and you’ll have a copy of the accident. If your child has a more serious accident and needs to go to hospital, we will ring for an ambulance and ask you to meet us there. Please let us know if your child has had an accident at home.
  • What does Safeguarding mean?
    We have an official policy to help us deal with situations where a child may be suspected of being neglected or abused. We have a duty to ask about potential safeguarding issues and we take our responsibility to protect the whole family seriously. The Children Act 2004 states that the welfare of a child is paramount and makes it clear that staff have a professional duty to take action if they are concerned a child may be at risk of physical or sexual abuse or in danger of harm. Parents will be contacted by the relevant authorities if this policy is implemented.
  • What records will you keep on my child?
    We take our responsibilities for data protection very seriously and keep the limited information we hold on you and your child secure at all times including: your original application, birth certificate two proofs of address and other consent forms; your child’s Learning Journey (which they take with them when they leave); medical records, details of allergies and so on.
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